We prioritize the safety and well-being of our travelers, supporting them before, during and after their educational tour.
The Experience App
Experience App is free with all travel programs provided by Experience. The end-to-end mobile support features geofencing, real-time student tracking and group messaging. Additionally, it gives group leaders, chaperones and Tour Directors quick access to student allergies and important medical information at any time.
Read more about the safety and security features on the Experience App here.
Dedicated Tour Director
Each program is led by a dedicated Tour Director who guides the students’ experiential learning journey. Our Tour Directors are experienced local guides, responsible for coordinating daily activities in collaboration with group leaders, chaperones and trip vendors, so each trip runs smoothly.
All Experience Tour Directors and assigned staff undergo a thorough background check, and are CPR and First Aid certified. Before departure, Tour Directors reach out to group leaders to discuss any special requests and provide additional information as needed.
24/7 On-Call Support
We’re with our travelers no matter where they are in the world. That’s why we provide a 24/7 on-call support line for both domestic and international travelers as well as their families.
All travelers are provided with a personal name card that includes our Experience support line and contact information for local emergency services.
Along with our experienced Tour Director, we provide additional assistance, so group leaders can feel secure traveling with their students. On domestic trips, groups have one chaperone travel free for every ten students and overnight hotel security. For international tours, groups have a higher ratio of supervision of one chaperone for every six students for well-established support.
In order to ensure the safety of everyone on our tours, all adult travelers over the age of 22 (including chaperones, group leaders and Experience staff) are required to undergo a background check before departure.
Background checks are provided at no additional cost and must be completed three months in advance of the tour departure date. Those requiring a background check can expect an email from Sterling, our background check resource, to begin the process.
Travel and medical insurance through Experience is available to registered travelers for $5 USD per person, per day for domestic groups. For international groups, insurance is included at no additional cost.
Experience understands there is a growing concern over the COVID-19 outbreak and travel. We are attentively monitoring the situation and following updates from the U.S. Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and the U.S. Department of State.
Public health authorities are focusing on prevention efforts and actively testing anyone whose symptoms are compatible with COVID-19. It is important to note that for travel and community settings, the CDC reports a low risk of exposure for those who are in the same environment for a prolonged period of time and without close contact as someone with laboratory-confirmed COVID-19. Learn more about the CDC Exposure Risk Categories.
To alleviate any uncertainty, Experience is implementing an Upcoming and Future Travel Policy for 2020. This policy allows our programs to adjust their travel dates and plans to provide more flexibility for travelers and relieve any immediate concerns. As the situation evolves, we will remain in contact with group leaders to keep them informed and adjust any travel plans as needed. We want to assure all group leaders, parents and travelers that we will not send programs to destinations that are deemed unsafe by the U.S. Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) or the U.S. Department of State. The health and safety of our travelers is of the utmost importance and always a main concern on our educational tours. We will continue to stay informed and safely navigate the situation.